What can we help you with today?
Get Set Up
- Select the right sized sim for your device and slot it into your phone
- Activate your sim card via eCharge, Online eCharge or Recharge cards
- How to find your number: Dial *888# to know your mobile number.
- How to buy your bundles: dial *888# to buy bundles, know your balance & other services.
- Download the myBluesky App, to buy data, access our services and to check your balance
Internet Settings
If your device requires internet setup, follow the below steps:
Go to
Settings
Click Mobile Networks
Add APN
Under APN add: 4g.bluesky
Save new APN as Bluesky
Select Bluesky from APN list to activate
Go to
Settings
Click Mobile Networks
Add APN
Under APN add: 4g.bluesky
Save new APN as Bluesky
Select Bluesky from APN list to activate
Buying a Bluesky Prepaid Bundle
Activating a Bluesky Prepaid Bundle is simple as 1, 2, 3
- eCharge your account – ensure your mobile d
- Purchase your bundle through: *888# myBluesky App
- These bundles will automatically convert into data & ready for you to use
Frequently Asked Questions
If you’re having trouble activating your SIM, please check the following
- Check to make sure your SIM is inserted correctly in your handset
- Confirm your handset band is compatible with Bluesky’s network – we operate at 1900 Mgh/850 Mghz band
- If your SIM is inserted correctly and your handset compatible, power up your handset and you are ready to make and receive calls
When you select the Mybluesky app and see the following message: “An error occurred: We cannot get your data” you may need to check the apps permission by following these steps:
* Select “Settings” for your handset
* Select “Apps” or “App Permissions”
* Select “MyBluesky”
* Under App settings in this menu, you will see the option to select “Permissions”.
* In the new menu that comes up, please turn on permissions for Location (optional) and Telephone (required).
This may not work at your first attempt, so you will have to simply uninstall the app, and reinstall then retry the steps listed above. Otherwise, please bring in your handset to our retail store and our service representative will be happy to help you.
Important to Note: The MyBluesky app requires a data connection and setting up the Mybluesky will not charge your credit or your data bundle.
Trouble calls?
If you’re having problems connecting with your WiFi pass call *611 from your Bluesky phone or 699-2759